Frequently Asked Questions
Everything you need to know about shopping with Danilo Promotions.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard delivery within the UK takes 3-5 working days, while international shipping can take 7-14 business days depending on the destination.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link and a unique tracking number to monitor your delivery's progress.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that personalized items are non-refundable unless they arrive damaged or faulty.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.
Are your products officially licensed?
Yes, Danilo Promotions is a leading publisher of 100% officially licensed calendars, cards, and gift wrap, working with major brands in entertainment, music, and sports.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.